Vancouver businesswoman Laura Kassama has been appointed as Vice President of the International Virtual Assistants Association. Laura is only the second Canadian to hold the role of Vice President of IVAA, since the organization’s inception in the 1990s.

As a part of a...

How can you enhance the value of your products and services to make the world a better place? Here are two ways to do just that...

My favourite story from the virtual assistant trenches involves a client who was having a big problem with his supplier. There was a disagreement about a large order and my client was furious, believing he had been shortchanged.

How to choose the most cost effective typing or data entry service. Find out why a cheaper hourly rate is often not the best choice.

Entrepreneurs are often strapped for time, working in their business and struggling to find time to grow their business. These tips for delegating tasks help you get to what you'd rather be doing.

Your client said something unpleasant. How can you avoid reacting emotionally, and find an amicable solution that satisfies both you and your client?